ĀVARA
ĀVARA
Legal

Cancellation & Refund

Last Updated · May 2026

We set out our cancellation terms clearly and honestly. We work with hotels, lodges and private villas whose costs become committed the moment a booking is confirmed — which is why cancellation charges exist and why travel insurance is essential.

If you have any questions about these terms before confirming a booking — or if your circumstances change after confirming — please contact us directly. We will always try to find a solution that is fair to both parties.

Schedule

Charges by notice period

60+ days

before departure
25%

Deposit only — all other payments refunded in full

31–59 days

before departure
50%

50% of total journey cost retained

15–30 days

before departure
75%

75% of total journey cost retained

0–14 days

before departure
100%

No refund — full journey cost retained

Required · Travel Insurance

Travel insurance with cancellation cover is required for all Āvara Journeys bookings. Purchase it at the time of paying your deposit so that cover begins immediately. We will ask for confirmation of your policy details before your journey begins.

To cancel a confirmed booking, you must notify us in writing — by email to hello@avarajourneys.com. Cancellations are effective from the date we receive your written notification, not from the date of any verbal communication.

Cancellation charges are calculated as a percentage of the total confirmed journey cost, including all land arrangements, accommodation, activities and transfers arranged by Āvara Journeys. International flights booked separately are not included in this calculation.

The percentages shown above reflect costs that have already been committed to our supplier partners on your behalf. Hotels, lodges and private villa operators impose their own cancellation terms, which form part of our overall cost structure and cannot be waived once incurred.

Questions?

For questions about this policy, please contact us directly.

Āvara Journeys Ltd

29/1A, 2/1, Col. T. G. Jayawardena Mawatha,
Colombo 00300, Sri Lanka